shipping & delivery

Thank you for shopping with alicia adams alpaca. Order confirmations are sent out via e-mail. You will receive your order confirmation within 24 hours of placing your order. A shipping confirmation email is sent once your package has shipped from our warehouse. The shipping confirmation may include a tracking number if the carrier provides this service. Please check your spam/junk folder for confirmation emails.

Disclaimer

We reserve the right to change shipping fees or methods at any time. Certain promotions may exclude certain shipping options. Any reduced-price shipping promotions are a perk, not an obligation on our behalf. We are not obligated to offer any shipping method or pricing. We reserve all rights to structure promotions and sales as we see fit.

Domestic Shipping

All orders within the Continental U.S. with Free Ground Shipping selected are shipped vis FedEx or UPS, (we may also ship USPS), however you may choose to upgrade to a more expedient ship method. International orders typically ship UPS International Economy. For expedited options, please see below.

Some of our products (bedspreads, pillows etc.) may require shipment in oversized cartons and are subject to higher freight charges.

Clients are responsible for all shipping and handling fees. alicia adams alpaca is not responsible for delays re: ship dates due to inclement weather. 

Orders over $750 are shipped signature required.

U.S. Shipping Information

• Ground Shipping. Arrives 3-5 business days after processing if you place your order by 2 PM ET (M-F).* We may offer Free Shipping at or above a specific threshold, or sitewide at our discretion.
• 2Day Rush Shipping. Upgrade your free ground shipping for a minimal cost.
• Standard Overnight. Arrives 1-2 business days after processing if you place your order by 2 PM ET (M-F)

Note: Shipping methods offered during checkout may vary based on the delivery address. For shipping to Hawaii, Puerto Rico and APO/FPO addresses, see more details below. For international shipping options, see international shipping. We reserve the right to change shipping fees or methods at any time. Certain promotions may exclude shipping options.

Order Processing

If you place your order before 2 PM ET Monday to Friday (excluding holidays), we begin processing same day. If you place it after 2 PM ET, we begin processing the next business day. We process orders within 1 to 2 business days, after credit card verification.

Shipping To P.O. Boxes And Military Addresses

P.O. Boxes & Military Addresses will be able to utilize USPS ship methods.

Shipping To Alaska, Hawaii & Puerto Rico

For deliveries to Alaska and Hawaii, choose two-day or next-day air services if you desire expedited delivery. Deliveries to Puerto Rico will be shipped via USPS; the shipping cost is determined at checkout and will vary based upon freight fees.

We ship to more than 80 countries around the world. For international shipping options, see international shipping.

Additional Shipping Details

We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

Shipping Methods & Charges

We have partnered with UPS for international order processing, subject to the terms and conditions available here.

We currently offer the following international methods:

• UPS International

Shipping charges are calculated based on the shipping destination selected. You will see an estimate only after you begin the checkout process. You may incur customs and duties associated with your order upon delivery. We reserve the right to update these policies, pricing, and all practices at any time.