FAQs
Do you offer gift wrap?
Yes, we offer gift packaging. Gift packaging includes a personalized message and a gift receipt. For more details, see our Gift Services page here.
What is your gift return policy?
You can return or exchange gifts free of charge within 30 days of the delivery date. Gifts purchased at www.aliciaadamsalpaca.com may be exchanged for a new item or a Gift Certificate, or returned within 30 days for a full refund to the original form of payment. We are unable to accept returns for products purchased through third party retailers.
How much does shipping cost?
Free shipping is automatically applied on orders over $150 within the continental U.S. For more details about expedited shipping and shipping to Hawaii, Puerto Rico and APO/FPO, see Shipping & Delivery.
How do I care for alpaca products?
We recommend professional dry clean only. Store your items in a dry area, folded, and keep away from direct sunlight. See our Alpaca Product Care instructions for more information.
What forms of payment do you accept?
We accept American Express, AApple Pay, Diners Club, Discover, , Google Pay, Mastercaard, Shop Pay, Visa, PayPal, and Alicia Adams Alpaca Gift Certificates.
How do I receive promotional offers?
Stay in the know! Sign up with your email to receive exclusive offers and informational newsletters below! By signing up, you’ll receive 10% off your first purchase and a surprise during your birthday month. Please refer to our Loyalty & Rewards page.
Can I change or cancel my order?
It is our goal to process your order as quickly as possible. Please contact us ASAP at orders@aliciaadamsalpaca.com to change or cancel your order.
How do I check the balance of my Alicia Adams Alpaca gift card?
You can check your balance on our Gift Cards page, or by contacting customer care at +1.845.868.3366.
