Yes, we offer gift packaging. Gift packaging includes a personalized message and a gift receipt. For more details, see our Gift Services page here.

You can return or exchange gifts free of charge within 30 days of the delivery date. Gifts purchased at www.aliciaadamsalpaca.com may be exchanged for a new item or a Gift Certificate, or returned within 30 days for a full refund to the original form of payment. We are unable to accept returns for products purchased through third party retailers.

Free shipping is automatically applied on orders over $150 within the continental U.S. For more details about expedited shipping and shipping to Hawaii, Puerto Rico and APO/FPO, see Shipping & Delivery.

We recommend professional dry clean only.  Store your items in a dry area, folded, and keep away from direct sunlight. See our Alpaca Product Care instructions for more information.

We accept American Express, Apple Pay, Diners Club, Discover, , Google Pay, MasterCard, Shop Pay, Visa, PayPal, and Alicia Adams Alpaca Gift Certificates.

Stay in the know! Sign up with your email to receive exclusive offers and informational newsletters below! By signing up, you’ll receive 10% off your first purchase and a surprise during your birthday month. Please refer to our Loyalty & Rewards page.

It is our goal to process your order as quickly as possible. Please contact us ASAP at orders@aliciaadamsalpaca.com to change or cancel your order.

You can check your balance on our Gift Cards page, or by contacting customer care at +1.845.868.3366.