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  • FREE DELIVERY ON ORDERS OVER $150

FAQs

Do you offer gift wrap?
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Yes, we offer gift packaging. Gift packaging includes a personalized message and a gift receipt. For more details, see our Gift Services page here.

What is your gift return policy?
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You can return or exchange gifts free of charge within 30 days of the delivery date. Gifts purchased at www.aliciaadamsalpaca.com may be exchanged for a new item or a Gift Certificate, or returned within 30 days for a full refund to the original form of payment. We are unable to accept returns for products purchased through third party retailers.

How much does shipping cost?
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Free shipping is automatically applied on orders over $150 within the continental U.S. For more details about expedited shipping and shipping to Hawaii, Puerto Rico and APO/FPO, see Shipping & Delivery.

How do I care for alpaca products?
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We recommend professional dry clean only.  Store your items in a dry area, folded, and keep away from direct sunlight. See our Alpaca Product Care instructions for more information.

What forms of payment do you accept?
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We accept American Express, AApple Pay, Diners Club, Discover, , Google Pay, Mastercaard, Shop Pay, Visa, PayPal, and Alicia Adams Alpaca Gift Certificates.

How do I receive promotional offers?
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Stay in the know! Sign up with your email to receive exclusive offers and informational newsletters below! By signing up, you’ll receive 10% off your first purchase and a surprise during your birthday month. Please refer to our Loyalty & Rewards page.

Can I change or cancel my order?
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It is our goal to process your order as quickly as possible. Please contact us ASAP at orders@aliciaadamsalpaca.com to change or cancel your order.

How do I check the balance of my Alicia Adams Alpaca gift card?
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You can check your balance on our Gift Cards page, or by contacting customer care at +1.845.868.3366.

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