Returns & Refund Policy

Return Policy

New and unused merchandise in its original packaging, purchased from may be returned within 30 days from the day of purchase, when accompanied by a receipt. Final Sales, Weekly Steals, and Clearance items are final sale and are ineligible for returns, as are altered or monogrammed products and custom productions. Products received as a gift, may be retturned or exchanged If a gift receipt is included.

Returns and refunds are made at the discretion of alicia adams alpaca. Products purchased through a retail store or website other than those owned and operated by alicia adams alpaca, must be returned to the store or seller.

Refund Policy

You'll receive an email confirmation once we receive your return, and you can expect your refund within 7 days - issued in the form of the original payment or a Gift Card. Please allow 1 to 2 billing cycles for your account to be credited. We are unable to process exchanges for international orders.

Shipping Errors / Damaged Products

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense.

We recommend that our products are dry cleaned *only.*

We do not recommend any other methods. We do not accept returns that are the result of improper care.

To initiate a return or refund,please contact our customer service team at +1.845.868.3366 or

Any customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.

alicia adams alpaca is not liable for any damages from a third-party shipping service.